How can we help you?

I have a levy in my bank bank but I paid for parking

If you paid for parking but still received a levy, you can submit a comment here.

If the wrong location or license plate has been selected through the Easy Park or Parka app, a levy may appear. In that case, you can contact the company that received the payment from you to request a refund. You need to be careful to select the right location with the right license plate to avoid a levy.

What levy is this in my bank?

You can see the bill with more detailed explanations by logging in to Your account.

Our locations have various payment solutions to use. If you don't register the car within the system, either through a payment app or kiosk, a levy will appear on the car owner's bank account.

I would like to submit a comment about an invoice

Click here to submit a comment about a levy.

Can I pay after I leave?

Payment can only be made on site via kiosk or app. If you have left the area, you can submit a comment here. Our customer service can then reduce the invoice to a fee for presence.

Do you own the parking spaces on site?

No, we operate the location for the parking owners and take care of the charging for the parking spaces.

How does this maximum daily fee work?

Each location has a maximum daily fee. If you have registered your car in the system, you do not have to pay more than the maximum daily fee each day.